The product you are inquiring about is sold and supported by Kodak Alaris, which is a separate business from Eastman Kodak Company.
For further assistance, you'll need to contact Kodak Alaris directly.
To contact them through their website, go to https://www.kodakalaris.com/company/contact-us
- For scanners https://support.alarisworld.com/
- To contact them by phone, you may reach them at 888-242-2424
- To place a service call for warranty or contract equipment, please click the link below.
https://support.alarisworld.com/#ServiceRequest
Some scanners include: i940, E1025, E1035, S2085f, S2040, S2050, S2060w, S2070, S2080w, i1190, i1210, i2400, i2600, i3250,... etc.