You are receiving this error message because there is a paper jam, or the top (photo) tray is not securely in position and the printer cannot print.

Check and clear the paper jam:

  1. Raise the paper output tray.
  2. Check the top tray for paper or a foreign object that is jammed inside or that remains at the entrance to the paper feed.
  3. Pull out the top tray and remove any jam, and remove paper from the top tray.
  4. Pull out the bottom paper tray, and clear any paper jams.
  5. Load paper in the bottom tray, and push in until the tray is in place.
  6. Load paper in the top tray.
  7. Push in the top tray until it is even with the bottom tray.
    Important: Do not force the top tray too far; doing so can cause a jam.

Curled photo paper can cause a paper jam. To prevent curling:

  • Keep un-printed paper in a sealed plastic bag or in the original packaging.
  • Store sealed packages of paper flat, and not on their sides.
  • Load only the amount of paper you intend to use into the printer and keep the remainder sealed.

To remove curl in photo paper:

  1. Place the paper in a plastic bag or in its original packaging.
  2. Gently bend the paper in the opposite direction of the curl, then insert it into a tube.
    NOTE: A paper towel tube works well for uncurling photo paper. The tube should be larger than 1.5 in. (4 cm) in diameter.
  3. After a few minutes, remove the paper from the tube.
  4. Remove the paper from the plastic bag or packaging.
  5. Verify that the curl has been removed from the paper. Repeat the steps above if necessary.