Review the following best practices if you are having problems connecting your all-in-one printer to a wireless network:

  • Check that your router is turned on and located within 100 ft (approximately 30 m) of the printer.
  • To reduce interference, temporarily turn off any other router that you are not connecting your printer to.
  • Connect your printer to the same network name (SSID) that your computer is connected to.  
  • If the signal strength of your network is less than 60 percent:

    • Check for obstacles such as refrigerators between your router and printer.
    • Relocate the printer and router closer together.
    • Move your router to another location.
    • Place the router near the center of the room, and off the ground.
    • Do not place the router near:

      • microwave ovens
      • cordless telephones
      • baby monitors
      • wireless game controllers
      • wireless voice headsets and speakers
      • video and audio streaming devices
      • metallic surfaces or mirrors that may reflect the signal
    • Point the router antennas away from power cords and other cables.
    • Switch your router to a different channel. For the best signal strength, set your router to:

      • Channel 6 (alternatively Channel 1 or 11 if the signal strength for channel 6 is below 60 percent) for home setup
      • Channel 3 or 8 for office setup

        NOTE: If your neighbor has a router set to the same channel as your router, the signal can be affected.

    • Some routers support additional high-gain antennas that focus the signal toward a specific direction and extend the range.
    • You can also purchase a wireless repeater to boost the signal of your router.