You receive this message if your printer loses the network connection or has issues connecting to your email SMTP server.

To resolve the problem:

  • Make sure your printer is still connected to the network.
    1. On your printer control panel, press Home.
    2. Select Network Settings, then press OK.
    3. Select View Network Configuration, then press OK.
    4. Scroll down and verify that Connection: Connected is visible and that you have a valid IP Address (not all zeros).
    5. If your printer is not connected to a network:
      1. Press Home.
      2. Select Network Settings, then press OK.
      3. Select Wi-Fi Setup Wizard.
      4. Follow the on-screen instructions to connect your printer to the network.
        NOTE: Refer to your printer Networking Setup Guide for more information.
  • Make sure your email server is working properly by sending a test email.
    1. From your computer that is connected to the same network, log in to the email address that you used to set up the profile.
    2. Send a test email to the email address.
    3. Check to see if you received the test email.
    4. If you did not receive the test email, something is wrong with your email server, or your firewall is blocking the outbound port. Contact your Internet Service Provider for support.
  • Make sure the Email Profile is set up properly.
    1. From your computer open your preferred Web browser (such as Internet Explorer).
    2. Type your printer IP Address in the browser address (URL) bar, then press Enter.
    3. Select Settings > Scan to Email > Email Profile. 
    4. Select your email profile from the list, then select Test Profile.
    5. If the test result fails, see .