Sometimes, if you try to scan a color text file into a black-and-white document, your scan output can appear fragmented or grainy; each character appears to have small holes.

To resolve the issue:

  1. Open Home Center Software.
  2. Place the color document on the scanner glass. 
  3. Select Tools > Scan Application.
  4. Select Color Document, then click Preview.
  5. Select Adjustment, then select Convert to black and white.
  6. Follow the instructions to complete the scan. You should see an improvement in the text.