You may experience this problem when using Image Capture to scan from your printer using MAC OS 10.6.
To resolve:
- Start the Image Capture application.
- Depending on your printer connection, follow the appropriate steps:
- USB cable - Select Devices, then select your printer.
- Wi-Fi/Ethernet - Select Shared, then select your printer.
- Click Show Details.
- Follow the on-screen instructions to complete the scan.