How do I resolve the error message "Unable to retrieve picture from device" when I try to scan from my all-in-one printer? : Kodak Shop

How do I resolve the error message "Unable to retrieve picture from device" when I try to scan from my all-in-one printer? Print

Modified on: Fri, 21 Aug, 2020 at 5:13 PM

If you experience this error when trying to scan using a program such as MICROSOFT Paint or ADOBE Photoshop, try the following:

Make sure your printer is turned on.
Make sure your all-in-one printer is connected to your computer with a high-speed USB 2.0 cable, or to your network (Wi-Fi or Ethernet, on applicable models).
If you are using the Automatic Document Feeder, be sure the original is loaded properly.

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