The cause and solution may include one of the following:
- The camera is off. Turn on the camera.
- The battery is not charged. Recharge the battery.
- Some Advanced Power Management utilities on laptops turn off ports to save battery life. See the power management section of the laptop User's Guide to disable this feature.
- The USB cable is not securely connected. Connect the cable from the camera to the computer port.
- Too many programs are running on the computer. Do the following to close all running programs:
a. Disconnect the camera from the computer.
b. Close all software programs.
c. Reconnect the camera.
NOTE: See your camera User Guide for more information.