To turn on bidirectional support: 

  • For computers with WINDOWS XP or VISTA Operating Systems:

    1. Select Start > Settings > Printers and Faxes.
    2. Right-click your printer name, then click Properties.
    3. Click the Ports tab.
    4. Select the Enable bidirectional support check box.
    5. Click OK.
  • For computers with WINDOWS 7 Operating System:

    1. Select Start > Control Panel > Devices and Printers.
    2. Right-click your printer name, then click Printer properties.
    3. Click the Ports tab.
    4. Select the Enable bidirectional support check box.
    5. Click OK.

If the error continues, keep your printer connected to the computer and follow the steps below.

  1. Delete the printer icon:
    • WINDOWS XP or VISTA:

      1. Select Start > Settings > Control Panel > Printers and Faxes.
      2. Right-click the printer name and select Delete.
    • WINDOWS 7:

      1. Select Start > Devices and Printers.
      2. Right-click the printer name and select Delete.
  2. Uninstall, then reinstall the printer driver:
    1. Select Start > Run, then type devmgmt.msc.
    2. Select the "+" sign next to Imaging devices, then right-click your Kodak printer and select Uninstall.
    3. Restart your computer and log into an administrator privileged account.
    4. Open Home Center Software, then select Printer Tools > Printer Setup Utility and follow the on-screen instructions.
  3. Select Start > Programs (or All Programs) > Kodak > KODAK Printer Setup Utility.
  4. Follow the on-screen instructions.
  5. Connect the printer using the USB cable when prompted.

If the error continues, make sure you have the latest version of software and firmware:

  1. Open Home Center Software, then select Printer Tools (Tools on MAC OS).
  2. Select the Check for Software Updates and Check for Printer (Firmware) Updates options.

NOTES:

When updating the firmware for a wirelessly connected printer, make sure [printer name]+xxxx - Connected appears in the lower left corner of the Home Center Printer Tools screen. If your printer does not appear, click Select > Refresh List and choose your printer from the list, then click OK.