Note: If you receive one of these error messages while trying to print to the bottom paper tray, check the software program from which you are printing, and make sure that you have selected the correct paper tray in the print settings.

To resolve the error, load paper in the paper tray:

  1. Raise the output tray, and pull out the photo paper tray.
  2. Move the left paper-edge guide to the far left.
  3. Move the front paper-edge guide forward.
  4. Fan and stack the photo paper, then insert it (short side first) in the tray with the logo side facing up and the glossy side down.

    IMPORTANT: If the photo paper is loaded the wrong way, the ink on your pictures will be wet and the image quality will be affected.

  5. Move the paper forward in the tray until it stops.
  6. Move both the left and front paper-edge guides until they touch the paper.
  7. Push in the photo paper tray until it clicks into place, and lower the output tray.

For more information about loading paper in your all-in-one printer, refer to your User Guide.


If the error continues:

  1. Turn off the printer.
  2. Make sure that:
    • the paper is recommended for your printer.
    • your paper is clean, flat, and has uniform edges.
    • the paper path is not blocked.
  3. Turn on the printer.