The following can cause multiple sheets to be fed from the paper input tray:
- loading more than the specified amount of sheets
- loading the sheets incorrectly
- using paper or other media that does not meet the paper specifications
Do the following to reduce or eliminate multiple sheets from being fed from the paper input tray:
- Replace paper that has been exposed to a damp environment with fresh paper that has been in a sealed wrapper.
- Do not overload the paper tray. (100 sheets of 20 lb plain paper or 20 sheets of 12 mil (290 gsm) thick photo paper)
- A full paper tray is more likely to allow multiple sheets to be fed. Reduce the amount of paper in the paper input tray.
- Do not load more than one type of paper into the paper tray.
- Adjust the paper guides so they just touch the paper in the paper tray.
- Do not touch the glossy side of photo paper.
- Load more than one sheet of paper in the the paper tray.