NOTE: If you want to continue with functions that don't require printing, press Cancel on the control panel.

The error message indicates that the paper tray is empty. To resolve this error:

  1. Load paper into the main (bottom) tray.
  2. Press OK.
  3. Retry printing.

If the error continues:

  1. Check the print dialog that appears for the application from which you are attempting to print.  If the dialog include a paper source field, make sure it is set to Automatic or Main Tray. 
  2. Retry printing.

If the error continues:

  1. Remove the paper from the main tray.
  2. Fan and stack the paper and then insert it back into the tray.
  3. Move the paper forward in the tray until it stops.
  4. Move the paper-edge guides until they touch the paper.

    NOTE:
    • For photo paper, load no more than 5-10 sheets into the tray.
    • Store paper flat and avoid extreme temperatures and humidity.
    • For more details about how to load paper, refer to your User Guide.
  5. Retry printing.

If the error continues:

  1. Turn off the printer.
  2. Make sure that:
    • the paper is recommended for your printer.
    • your paper is clean, flat, and has uniform edges.
    • the paper path is not blocked.

      For more information about supported paper types, refer to your User Guide.

  3. Turn on the printer.
  4. Retry printing.