This error indicates that the paper installed in your printer is not the correct size for the paper size you chose, or that a problem has occurred with the printer. Some glossy papers interfere with the paper sensor in the printer and can cause this message to appear.
To resolve this error:
- Make sure you are using paper that is supported for your all-in-one printer; check your user guides for supported papers.
- Load the correct paper size in the paper tray.
- Make sure the paper size you loaded is the same size selected:
- Go to the file you want to print, then select Print from the application.
- Select Properties or Preferences.
- On the General tab, change the Paper size, if needed.
- Click OK.
IMPORTANT: The paper size will be reset to the default size in My Preferences after each print job unless you click the icon to Save Current Preferences.
- If the error continues, try the same paper size with a different finish.
If you get this error when printing on colored paper or paper with a decorative border:
- In the paper tray, load a sheet of white document paper on top of the colored or bordered paper.
- Select Print, then change the "Number of copies" to the number you want plus 1 (example: If you want 3 copies, select 4).
- Click Print.
The printer will detect the sheet of white paper, then print the colored or bordered paper.
NOTE: Occasionally, the printer may not detect some shades of colored paper.
If the error continues after you follow the above steps, try printing to a different color of paper.