To resolve the error:

  1. Open the printer access door.
  2. Disconnect the power cord.
  3. Remove both ink cartridges.
  4. Remove, then reinstall the printhead.
    • Disconnect the printhead by pressing in on the release latch, then remove the printhead.
      Image
    • Place the printhead in the carriage.
      Image
    • Press firmly against the target label on the printhead until it clicks into place.
      Image
  5. Install both ink cartridges.
  6. Close the printer access door.
  7. Connect the power cord.
  8. Follow the instructions on the LCD screen.

If the error continues, repeat the above procedure.