The frame is attempting to display a file that has been saved in an unsupported format.

IMPORTANT: Images saved in JPG format must be saved as "baseline" JPG files (not "progressive").

 

To resolve:

Save the file in a compatible file format, then reattempt to display on the frame.

On computers running the WINDOWS XP OS (and newer):

  1. Locate the image file on the computer.
  2. Right-click the image file and select Edit.
    The file opens in an image editing application (such as MICROSOFT Paint).
    Click to enlarge
  3. In the image editing application:
    1. Select File > Save As.
      The 'Save As' window opens.
      Click to enlarge
    2. In the Save In field, select a location to save the revised file.
    3. In the File Name field, type a name for the revised file.
    4. In the Save as type field, select JPEG.
    5. Click Save.
  4. View the reformatted file on the digital frame.