To resolve:

  1. Move the router and printer closer together (closer than 50 ft).
  2. Run the Wi-Fi Setup Wizard again.
    On the printer, select: Network Settings > Wi-Fi Setup Wizard

If problem continues work with your router support team to:

  1. Confirm that the router is set to communicate at 2.4 GHZ, (not 5.4 GHZ).
  2. Change security to a lower setting:
    • Temporarily set the router security to an open mode and then run the printers Wi-Fi setup wizard.
    • Once the printer successfully finds and connects to the router, restore the router security settings.  Restore security setting to the highest level that supports the printer connection.