To resolve this issue:
- If your wirelessly connected computer does not appear in the Scan To list on the printer control panel, see .
- If your printer is set up using a static IP Address, Scan To is not supported. Try to initiate the scan from the computer, such as by using Home Center Software.
If the problem continues, restart your computer, then try scanning again.
If the problem continues:
- Search the Internet for a malware removal program.
- Run the program to remove any malware from your computer.
If the problem continues, your firewall software may be blocking the printer request. Contact your firewall support team to enable the scan-related services and ports. For more information, see .
If you still can't scan from your printer to your computer, contact your computer support team for assistance in starting your computer in safe mode, then repeat the steps above.