To resolve this issue:

  1. Turn off the printer.
  2. Clear the printer queue:
    • For computers with WINDOWS 7 or VISTA Operating Systems:

      1. Select Start > Devices and Printer.
      2. Select your printer.
      3. Right-click any print jobs, then select Cancel.
      4. Select Printer > Properties, then select the Ports tab.
      5. Clear the "Enable bidirectional support" check box, then click Apply.
      6. Click OK.
    • For computers with WINDOWS XP Operating Systems:

      1. Select Start > Settings > Printers and Faxes.
      2. Select your printer.
      3. Right-click any print jobs, then select Cancel.
      4. Select Printer > Properties, then select the Ports tab.
      5. Clear the "Enable bidirectional support" check box, then click Apply.
      6. Click OK.
  3. Select Start > Run, type services.msc, then click OK.
  4. Scroll down and right-click Print Spooler, then select Restart.
  5. Turn on the printer.
  6. Try to print again.