A network connection/communication error occurs when your router stops responding and does not allow information to pass through it. If the error message has a link for more information, select it to review the recommendation.

To resolve this issue:

  1. Turn off your printer and your computer.
  2. Unplug your router and wait 20 seconds.
  3. Plug in your router and turn it on.
  4. Turn on your computer and wait until the operating system has completed loading.
  5. Turn on your printer and verify that the Wi-Fi indicator light is glowing steady.
  6. Print a test document such as the WINDOWS Test Page.