This message occurs when there is a network communication error between your printer and the cloud printing service. The message could appear on the printer control panel or the .

To resolve:

  1. Make sure your printer is connected to your network:
    1. From the printer control panel, select Network Settings, then press OK.
    2. Select View Network Configuration, then press OK.
    3. Verify the Active Connection Type displays Wi-Fi or Ethernet. If not, refer to Chapter 2 of the Extended User Guide for your printer.
  2. Make sure your network has access to the Internet:
    1. From a computer or mobile device, launch the Web browser.
    2. Go to a Web site, such as www.kodak.com or www.google.com.
    3. If you cannot access the Web, contact your Internet Service Provider or network help for further support.