1. Turn off the printer.
  2. Clear the printer queue:
     WINDOWS 7 or VISTA
    1. Select Start > Devices and Printer.
    2. Double-click your printer in the list.
      The Printer Status appears.
    3.  Double-click the See what's printing link.
      The Printer Queue appears in a new window.
    4. Select Printer > Cancel All Documents
     WINDOWS XP
    1. Select Start > Settings > Printers and Faxes.
    2. Double-click your printer in the list.
      The Printer Queue appears in a new window.
    3. Select Printer > Cancel All Documents  
  3. Close the KODAK Status Monitor:
    1. Right-click the KODAK Printer icon in the WINDOWS Desktop System Tray.
    2. Select Exit.
  4. Turn off the Bidirectional Printing option:
     WINDOWS 7 or VISTA
    1. Select Start > Devices and Printer.  
    2. Right-click your printer and select Properties.
    3. Select the Ports tab.
    4. Clear the check box next to Enable bidirectional support, then click Apply.
    5. Click OK.
     WINDOWS XP
    1. Select Start > Settings > Printers and Faxes.
    2. Right-click your printer and select Properties.
    3. Select the Ports tab.
    4. Clear the check box next to Enable bidirectional support, then click Apply.
    5. Click OK.

  5. Restart the Print Spooler:
    1. Select Start > Run
    2. Type services.msc, then click OK.
    3. Right-click Print Spooler in the list, then select Restart.
  6. Turn on the printer.
  7. Follow the printer LCD prompts to clear any error conditions.
  8. Try to print again.

If the error continues, follow the instructions for your connection type, either wired or wireless.

 

Wired connection (USB or Ethernet):

  1. Disconnect the cable from your computer, then reconnect it.
    NOTE: If you are using a USB cable, make sure it is a high-speed 2.0 cable and it is in good condition.
  2. Send the print job again.
  3. If the error continues, check whether a KODAK Printer is listed in your Printers and Faxes area.
    1. If yes, delete the printer.
      1. Select Start > Settings > Printers and Faxes (or Start > Printers and Faxes).
      2. Right-click your KODAK Printer and select Delete.
      3. Continue to step 4.
    2. If no, continue with step 4.
  4. Select Start > Programs > Kodak > KODAK Printer Setup Utility.
  5. Follow the on-screen instructions to connect your printer.

 

Wireless connection:

  1. Restart your printer (turn the power off, then back on).
  2. Follow the steps in Chapter 2 of the Extended User Guide to set up the wireless printer.
  3. Make sure the printer and computer have strong Wi-Fi signals (60% or greater).
    NOTE: To increase the signal strength, move the printer and computer closer to the wireless router.