To resolve the issue:
- Open the Stamps.com application.
- Select Tools > Configure Printer
- Click Next.
- Select Envelope - #10 in the Print On drop-down list, then select Yes.
- Click Next.
- Control+Shift+click the Short Edge icon. The Printer Options box appears.
- Clear the L90 check box, make sure all of the other boxes are cleared, then click OK.
- Click Next.
- Insert a #10 envelope into your printer paper tray. See your printer Extended User Guide for how to insert envelopes.
- Click Print to print a test envelope.
- Select Circle, then click Next.
- Click Next.
- Select Yes, then click Next.
- Click Next.
- Select envelopes in the left-hand navigation and print.
If the delivery/return address and stamp are shifted or missing on the envelope:
- Print the postage stamp (no address information) onto the envelope from the Stamps.com application.
- Insert the envelope with the printed stamp into the paper tray of the all-in-one printer. See your printer Extended User Guide for how to insert envelopes.
- Print the delivery/return address information from another application such as MICROSOFT Office Word:
- Launch MICROSOFT Office Word.
- Select Mailings > Envelopes (the steps may be different based on your version of Word).
- Follow the on-screen instructions to print the delivery/return information on the envelope with the printed stamp.