Occasionally, after you print or use the scan feature of your printer, and then try to send a fax, the fax won't go through successfully; sometimes the printer freezes during the fax operation.

To resolve the problem:

  1. If the printer stops responding, power cycle the printer:
    1. Disconnect the power adapter from the printer.
    2. Wait 30 seconds to allow the printer to reset.
    3. Connect the power adapter to the printer.
  2. Try to send the fax again.