We are working with Actiontec to resolve this issues. Contact your router supplier for the latest information regarding multicast support.
If you need assistance with any of the following options, .
Options
The following options can help you work around this issue:
- Connect your printer to your computer using a USB 2.0 cable.
- Use a router that supports the multicast protocol (the majority of routers support the multicast protocol; the Actiontec router is one of a few routers that do not at this time).
- Follow the procedure below to enable printing and to possibly enable scanning.
If scanning is not possible, connect with a USB cable until Actiontec has a solution.
From the control panel on the front of your all-in-one printer:
- Press Home.
- Press the down arrow to select Network Settings, then press OK.
- Press the down arrow to select View Network Configuration, then press OK.
- Press the down arrow to view and record the IP Address: ###.###.###.###
- Press Cancel.
- Press the down arrow to select Advanced IP Address Setup, then press OK.
- Press OK.
- Press the down arrow to select Manual (Static), then press OK.
- Enter the IP address that you recorded in Step 4, then press OK.
- Leave the default value for Subnet Mask, then press OK.
- Leave the default value for Gateway Address, then press OK.
- Leave the default value for DNS, then press OK.
From a WINDOWS Operating System:
- Do one of the following depending on your operating system:
- WINDOWS XP or VISTA: Select Start > Settings > Control Panel > Printers and Faxes
- WINDOWS 7: Select Start > Devices and Printers
- Double-click Add Printer, then click Next.
- Click Next.
- Select "Local printer attached to this computer", then click Next.
- Select Create a new port.
- For "Type of port" select Standard TCP/IP Port, then click Next.
- Click Next.
- Type the IP address from the printer (make sure that the IP address is static on the printer itself), then click Next.
- With Generic Network Card selected, click Next.
- In the Install Printer Software box, click Have Disk.
- Click Browse, then navigate to C:\Program Files\Advent\AiO\PrinterDriver.
- Select the adaio2.inf file, then click Open.
- Click OK.
- Select your printer model, then press Next.
- Click Next on each of the following screens until you have completed the Add Printer Wizard.
- When the driver installation is complete, do one of the following depending on your operating system:
- WINDOWS XP or VISTA: Select Start > Settings > Control Panel > Printers and Faxes
- WINDOWS 7: Select Start > Devices and Printers
- Right-click the printer, then select Properties.
- Click Print Test Page. The page will be printed using the new wireless connection.
Your printer will now appear in your Printers and Faxes (or Devices and Printers) and can be selected for printing from any program.
From a MAC OS:
- Open the System Preferences application from the Dock.
- Open the Print & Fax preference.
- Click the + (Add) button below the list.
- Select the Advent all-in-one printer from the Printer Browser window.
NOTE: The printer kind will indicate Bonjour. - Click the + (Add) button at the bottom of the browser window to add the printer.
NOTE: The Add button will not be available until the Print Using drop-down menu is populated with the printer driver. It should be automatically selected by the operating system within a few seconds.