IMPORTANT: Print this page before continuing.
  1. Remove the device from your computer.
  2. Shut down your computer. Wait a few minutes, then restart your computer.
  3. Connect the device to your computer. Verify that it is securely connected.
  4. On your computer, double-click My Computer.
  5. Double-click the removable drive assocated with the device.

If the device does not appear as a removable drive, contact Microsoft Support for assistance.