The paper installed in your printer is incompatible with the duplexer, or a problem has occurred with the duplexer or printer.
To resolve this error condition, install paper that is compatible with the duplexer.
Agents only:
Compatible paper types are:
| Plain paper | 20 to 24 lb (64 to 90 gsm) |
| Photo paper | 10 mils |
| Card stock | 110 lb index max (200 gsm) |
| Envelopes | 20 to 24 lb (75 to 90 gsm |
| Transparencies | All commercially available inkjet varieties (with or without a white strip) |
| Labels | All commercially available inkjet varieties on 8.5 x 11-in. and A4-size sheets |
| Iron-on transfers | All commercially available inkjet varieties on 8.5 x 11-in. and A4-size sheets |
For more information, see the Extended User Guide for your printer.
If the error continues:
- Clear the error condition on the printer.