To resolve:

  1. Open the file with the application you used to create the photo or document.
  2. Select File > Print.
  3. Click Advanced (if the button is displayed in the window).
  4. Select Printer Options 2 from the drop-down list.
  5. Use the Media Type drop-down list and select an alternativemedia type for the paper you are using:
    • Select Other Photo Paper - Matte if you are using paper with a matte finish.
    • Select KODAK Premium Photo Paper - Glossy if you are using paper with a glossy finish (including transparency film).
  6. Click Print.