To resolve the error, install the black and color ink cartridges. For printers with LCDs, follow the instructions on the LCD screen.


NOTE: For ESP 3250 and ESP 5250 all-in-one printers, if the ink cartridges don't move to the center when you follow the instructions on the LCD screen, see .


If the error continues after installing the ink cartridges, reinstall the ink cartridges:

  1. Remove the black ink cartridge:
    • Open the printer access door. For printers with LCDs, follow the instructions on the LCD screen.
    • Wait until the printhead is idle and silent, then pinch the latch on the black ink cartridge with your thumb and forefinger and lift it out of the printhead.

      IMPORTANT: Make sure you are using KODAK Ink Cartridges. Your all-in-one printer is designed to work with KODAK Ink Cartridges. Kodak is not responsible for the compatibility or performance of either non-Kodak brand ink cartridges or refilled ink cartridges. To purchase KODAK Ink Cartridges, go to Kodak's Web site.
  2. Check the two electrical contacts on the black ink cartridge for small marks, which should appear if the cartridge was installed correctly.
    • If the electrical contacts do not have small marks:
    • Reinstall the black ink cartridge, making sure you press down on it until it clicks into position.
    • Remove the ink cartridge, then check the two electrical contacts on the ink cartridge again for small marks. Repeat, if necessary.
    • Reinstall the ink cartridge
  3. Repeat steps 1 and 2 for the color ink cartridge
  4. Close the printer access door. For printers with LCDs, follow the instructions on the LCD screen.

If the error continues:

  1. Turn off the printer.
  2. Disconnect the power cord from the back of the printer.
  3. Wait five seconds.
  4. Connect the power cord to the printer.
  5. Turn on the printer.

If the error still continues, contact us.