The cause and solution may include one of the following:

  • The camera is off. Turn on the camera.
  • The battery is exhausted. Recharge the battery.
  • Some Advanced Power Management utilities on laptops turn off ports to save battery life. See the power management section of the laptop User's Guide to disable this feature.
  • The USB cable is not securely connected. Connect the cable from the camera to the computer port.
  • Too many programs are running on the computer. Do the following to close all running programs:
    1. Disconnect the camera from the computer.
    2. Close all software programs.
    3. Reconnect the camera.

NOTE: See your camera User Guide or Extended User Guide online.