IMPORTANT:

  • To transfer files from a memory card in your all-in-one printer to your computer, the printer and computer must be connected with a high-speed  USB 2.0 cable. You cannot transfer pictures with a networked (Wi-Fi or Ethernet) connection.
  • Make sure you have installed the all-in-one printer software (Home Center Software) on your computer. Installing only the drivers may not allow you to transfer pictures.

The transfer of files cannot be completed if:

  • The USB cable was disconnected from the printer during the transfer, then reconnected.
  • Printer power was interrupted.

To resolve the issue:

  1. Make sure your computer and printer are connected with a high speed USB 2.0 cable.
  2. If your printer is also connected to a wireless network, make sure you select the USB-connected printer (no number following your printer name).
  3. Restart your computer.

For more information about transferring pictures from your printer to your computer, see the Extended User Guide for your printer model.