To resolve the error, replace one or both ink cartridges. For printers with LCDs, follow the instructions on the LCD screen.

NOTE: For ESP 3250 and ESP 5250 all-in-one printers, if the ink cartridges don't move to the center when you follow the instructions on the LCD screen, see .

For more information about installing the ink cartridges, see  or .

IMPORTANT: Make sure you are using KODAK Ink Cartridges. Your all-in-one printer is designed to work with KODAK Ink Cartridges. Kodak is not responsible for the compatibility or performance of either non-Kodak brand ink cartridges or refilled ink cartridges. 

If the error continues after you replace the ink cartridge:

  1. Press Cancel on your printer to cancel the error message.