If your printer has the "Verify paper size when printing" feature (to determine if your printer has the feature, see ), clear the Verify paper size when printing check box (for more information about the feature, see ):
- Open the file you want to print.
- Select File > Print.
- Select your printer, then select Properties or Preferences.
- Select the Advanced tab, then clear the Verify paper size when printing check box.
- Select the General tab. Make sure the Size selection matches the size of the paper/media that you loaded in the paper tray.
- Click OK, then OK again to send the print request.
If your printer does not have this feature, try one of the following.
- In the paper tray, load a sheet of plain paper on top of the colored, bordered, or letterhead paper.
- Select Print, then change the Number of copies to the number of copies you want plus 1 (example: If you want 3 copies, select 4).
- Click Print. The printer will detect the sheet of plain paper, then print the colored, bordered, or letterhead paper.
NOTE: Occasionally, the printer may not detect some shades of colored paper. If the problem continues after you try the steps above, try printing to a different color of paper.
- Make sure the paper size you loaded is the same size selected:
- Open the file you want to print, then select File > Print.
- Select your printer, then select Properties (or Preferences).
- Select the General tab, and change the Paper size, if needed.
- Click OK.
IMPORTANT: The paper size will be reset to the default size in My Preferences after each print request unless you click the icon to Save Current Preferences.
- Select the Advanced tab. Under "Paper type", change the setting from Auto Select to the paper type you have loaded in the printer, then click OK.
- Try printing again.